Session Descriptions
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*Sessions subject to change
CLICK HERE FOR A PDF VERSION OF THE SESSION DESCRIPTIONS
- Track: Nortel Heritage Sessions
End Of Life Updates & The Promos Designed To Ease Your Migration Path
• This session highlights the heritage Nortel products that are moving towards end of sale/end of support. We'll also focus in on the promotions in place for Nortel customers looking at migration options.
CS1000 Migration Scenarios Spelled Out
• This session will take a deep look at customer options as they migrate towards Avaya Aura. It will address the optimal migration choices among switches, routers, endpoints and applications to maximize current investments and requirements. It will also illuminate products that can continue and those that may require upgrade to create an optimal environment.
CS1000 release 7.5
• What's new and its impact on your enterprise communications.
Presenter: Mark Fletcher, Avaya
Call Pilot Migration Scenarios - Spelled Out
• This will review the options Call Pilot customers have as they evolve their messaging environments to next generation capabilities.
Nortel Contact Center Migration Scenarios Spelled Out
• We'll review the choices that Nortel CC6.0 and other customers contact centers have to evolve into Avaya's next generation customer contact solutions.
PASS
• An interactive session focused on the key elements of PASS & PASS Plus.
Roundtable Q&A
Track: Avaya Heritage Sessions
End Of Life Updates & The Promos Designed To Ease Your Migration Path
• This session highlights the heritage Avaya products that are moving towards end of sale/end of support. We'll also focus in on the promotions in place for Avaya customers looking at migration options.
Communication Manager Migration Scenarios - Spelled Out
• This session will take a deep look at customer options as they migrate towards Avaya Aura. It will address the best migration choices among switches, routers, endpoints and applications to create smooth and cost effective migration paths . We'll also illuminate products that can continue and those that may require upgrade to create an optimal environment.
Avaya's Messaging Solutions - What's Next & How Do You Get There?
• Session will focus on ways customers are benefiting from Avaya's newer messaging solutions, as well as the migration options to get to the next gen capabilities.
Avaya Contact Center Migration Scenarios - Spelled Out
• During this session you'll gain an in-depth understanding of the migration paths available for Avaya heritage contact center customers. We'll identify key difference between call center platforms and the natural paths towards creating a next generation contact center solutions.
Are you covered?
• A look at your options for sustaining support for your Avaya technology environment. What they are and what they can each deliver.
Roundtable Q&A
TRACK: Unified Avaya
Can Your Data Infrastructure Do This?
• This session will share examples and details around how Avaya Data is able to drive costs out of customer's businesses, improve energy usage, and deliver resiliency that is often better and less costly than other industry leaders in data. We'll focus on what is required from a data perspective to successfully support your next gen architectures.
Using Avaya ACE To Simplify Business Process Integration, Application Development, and Process Automation.
• Chances are you have a list of integration or development projects that you haven't started because they're too expensive or they take up too much time. Take a look at how Avaya ACE is driving hours and dollars out of the critical business process projects our customers are implementing. Everything from integrating Avaya and OCS, to creating mass notification processes, to developing click to chat functionality on web sites can be accomplished more easily using the ACE development layer. The list is endless, but this session will review some of the more widely used areas where enterer rises are finding value today.
Creating A Self Funding Roadmap & Utilizing ROI Tools To Justify Your Technology Investments .
• Avaya Professional Services Team will walk through some sample scenarios showing how customers can actually develop technology roadmaps that are self-funding. This approach is extremely beneficial in organizations where technology funding is not a given and will help IT professionals make strong return on investment cases to their management teams for technology upgrades and improvements.
Next Gen E911
• Description Posted Shortly
Presenter: Mark Fletcher, Avaya
SIP Aura
• What Can SIP Really Deliver To Your Organization. We'll look at the specific capabilities that SIP standards offer today and into the future in terms of: application deployment, collaboration, and consolidation.
Why treat your branches like they're branches?
• Your branch employees are often as critical as those at your main locations, however, do they have access to the "right" technology tools to succeed? What are your options to deliver enterprise grade communications and services to your branch employees, without breaking the bank. What checks and balances are in place to ensure that your IT managers still retain full oversight and control over branch communications from a cost, routing and security perspective.
Track: Technology Training
Unified Communications
• Customers today have many choices in how they communicate and it’s not just the telephone that is the preference! We now have a proliferation of dozens of additional forms of communication: Internet, email, web messaging, VoIP, IM, video conferencing, social media, and the list continues to grow. That combined with an increasingly ‘remote’ and ‘global’ workforce means clients need additional ways to communicate and service their customers and manage staff. This workshop will describe Unified Communications, Business Intelligence, and Contact Center solutions for the AVAYA, Nortel, and most any voice network, and how these solutions can be implemented today while maintaining functionality as your voice network evolves.
Presenter: Andrew Blakely,CyTrack Technologies
When your employees leave the office, do they leave their communications capabilities behind?
• Mobile employees are a reality we all struggle with. This session will share a day in the life of a truly enabled mobile worker. We'll also share how you can empower your out of office workers without losing control over your security and administration requirements.
SIP - Creating Efficient & Secure VoIP networks with SIP Trunking & Session Border Controllers
• Learn the key elements you should consider as you build a secure SIP environment. Panel participants from Avaya and Service Providers will answer questions during a panel Q&A.
E911 Workshop session 1 & session 2
• Description Posted Shortly
Presenter: Mark Fletcher, Avaya
Call Accounting – Desk and Cell Phone Reporting is Now Essential
Presenter: Jon Giberson, CONNECTIONS
•Do you know your PBX is now mobile? With over 50% of business calls being made from cell phones, the need for an audit trail for all desk and cell phone call activity is necessary to HR, Security, Finance and IT departments. All of the reasons to have call accounting for desk phones now apply – to an even greater degree – to cell phone call activity!
This workshop will explain what they are. A call accounting system is not just a telecom tool – it is a strategic resource that needs to be introduced to every department in an organization.
Some of the questions addressed by this workshop:
- Why do I need cell phone reporting for both personal and corporate liable phones?
- What can I learn from cell phone reports – and how do I reduce costs?
- How do I get cell-phone records?
- What IRS regulations affect personal use of corporate cell phones?
- How do I purchase a system intelligently? Vendor and product issues This will be an interactive workshop with attendees sharing billing horror stories and learning from each other’s mistakes.
Takeaways:
-Sample telephone policies
-IRS policies on personal use of corporate cell phones
Key Learning Points
- Understand the need to monitor and report on cell phone call activity.
- Understand the value of call-accounting reports on desk and cell phones to various departments in an organization.- Learn valuable tips on how to purchase a system intelligently and important vendor and product issues.